In the fast-moving world of restaurant technology, keeping teams informed, consistent, and efficient isn’t just a priority — it’s a business imperative. That’s exactly the challenge faced by QSR Automation, a leader in back-of-house operational solutions for restaurants worldwide. To stay ahead, they needed a smarter way to train employees — and they found it with Digital Chalk’s Learning Management System (LMS).
About QSR Automation
Founded in 1996, QSR Automation has built a reputation for helping restaurants streamline operations with innovative solutions — from kitchen video systems to host and off-premise management tools. Today, the company supports 21 of the top 25 restaurant brands in the United States, with over 70,000 installations worldwide.
Despite their success in technology, QSR Automatons realised that their employee training program was lagging behind.
The Training Problem: Inefficient and Outdated
For years, QSR Automation relied on a traditional five-day, in-person training program. While this approach once worked, it soon revealed significant limitations:
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???? High Time and Travel Costs – Employees from all over the world had to travel to a central location just to attend training.
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⏱ Lost Productivity – Staff spent too much time away from their core work responsibilities, slowing down everyday operations.
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???? Poor Knowledge Retention – Participants remembered the material at the beginning and end of training, but much of the middle content was forgotten.
It was clear that QSR Automation needed a more flexible, scaleless, and knowledge-driven training solution.
The Breakthrough: Digital Chalk LMS
QSR Automation turned to Digital Chalk’s LMS, embracing a fully online training platform that could be accessed anytime, from anywhere. The transition marked a pivotal shift from rigid classroom sessions to on-demand digital learning.
Why Digital Chalk Worked for QSR Automation
✅ Easy for Learners and Admins
Both employees and training designers found Digital Chalk highly user-friendly. Training manager Shari McCartney noted that the platform was easy for learners to navigate and made content creation simple.
✅ Anywhere, Anytime Training
Employees can revisit the material whenever they need a refresher — boosting retention and confidence in performing installations, customisation, and configurations.
✅ Personalised Learning
The platform enables sharing direct links to specific training videos, helping learners focus on the exact content they need without unnecessary overload.
Real, Measurable Impact
The shift to an online LMS brought immediate benefits:
???? Significant Time Savings
No more packing up staff for week-long training sessions — employees can now learn at their own pace.
???? Reduced Help desk Calls
With training resources always available online, employees found answers on their own, lowering the volume of support requests.
???? Better Knowledge Retention
Learners can return to course materials whenever needed — something fixed-session training simply couldn’t offer.
Unmatched Support Along the Way
One thing that stood out to QSR Automation was the support from the Digital Chalk team. Whenever questions or issues arose, responses came back quickly — typically within one business day. The friendly, proactive support helped ensure a seamless transition to the platform.
Looking Ahead
Even after the successful roll out, QSR Automation is continuing to refine and enhance its training content with Digital Chalk, making sure their teams stay educated and empowered in a rapidly evolving industry.
Conclusion
QSR Automation’ journey shows how digitising training isn’t just a nice-to-have — it’s a competitive advantage. By switching to Digital Chalk’s LMS, they turned inefficiencies into a sleek, callable learning experience that drives real results. For organisations looking to modernise their training and elevate employee performance, this case study offers a clear example of training done right.